Refund policy
EuroSpeed offers a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. All returns are subject to a 20% restocking fee.
Important Return Conditions
Returned goods will be inspected upon arrival, and we reserve the right to decline a refund if the item is found to be used, altered, or damaged. Items with adhesive backing that has been removed or is missing are considered used and are not eligible for return. Any approved refund for items returned in less-than-new condition will be issued at our sole discretion.
Returned products remain the customer’s responsibility until they are received by EuroSpeed. Please package them securely to prevent damage during transit. We cannot issue refunds for items lost or damaged in return shipping, or for items not delivered to our return address. For your protection, we strongly recommend using a tracked and insured shipping method and keeping proof of postage.
To start a return, contact us at support@eurospeed.co. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without prior approval will not be accepted.
You can always contact us with any return questions at support@eurospeed.co.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect. Visible shipping damage must be reported within 48 hours of delivery with photos so we can file a claim with the carrier. We will work quickly to evaluate the issue and make it right.
Non-Returnable Items
- Custom-made or made-to-order items, including all carbon fiber parts.
- Hazardous materials, flammable liquids, or gases.
- Sale items or gift cards.
- Installed or used products.
- Turbochargers, superchargers, and forced-induction kits.
- Built-to-order and special-order items.
- Items that have been painted, modified, cut, or altered in any way.
If you have questions about a specific item, please contact us before purchasing. We are unable to refund orders delivered to incorrect shipping addresses.
Exchanges
The fastest way to get the correct item is to return the one you have. Once your return is accepted, place a new order for the replacement item.
Order Cancellations
- Before shipping: A 5% processing fee will apply to cover non-refundable payment fees.
- After shipping: A 20% restocking fee applies. You must first receive and return the product; return shipping is your responsibility.
- Custom orders: All custom orders, including carbon fiber items, are subject to a 50% restocking fee. These cannot be canceled after processing begins. Return shipping costs are the buyer’s responsibility.
- Manufacturer-direct orders: Some items are fulfilled directly by the manufacturer once your order is placed, so cancellation cannot be guaranteed. Any return must be approved by us first, may be issued as store credit, and is subject to a 20% restocking fee. Return shipping costs are the buyer’s responsibility.
- Package protection: ShipInsure package protection is a third-party service and is non-refundable once purchased. It is not included in any cancellation or return refund.
EU Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be returned in original condition with tags and packaging. A restocking fee still applies, and the cost of return shipping is the customer’s responsibility.
Refunds
Once we’ve received and inspected your return, you’ll be notified of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please note your bank or credit card provider may take additional time to process and post the refund.
Original shipping charges are non-refundable. Where an order shipped under a free or discounted shipping offer, our actual outbound shipping cost may be deducted from the refund.
If more than 15 business days have passed since your return was approved, please contact us at support@eurospeed.co.
If a payment dispute or chargeback is filed, we will submit all available order, tracking, and delivery evidence to the payment provider. Please contact us first — we can almost always resolve the issue faster directly.
Note: This policy applies to all purchases made through Eurospeed.co, and by placing an order you agree to the terms set out above. For extra peace of mind during shipping, we recommend adding ShipInsure Package Protection at checkout.